![]() ![]() When one responds to something emotionally, it becomes the center of attention.Įmotional empathy is an interpersonal skill based in part upon this ability to generate and/or relate to the same feeling that another person is experiencing. This can affect our thoughts and actions–both positively and negatively. Using EmotionsĮmotions prioritize thinking. Internally, one is able to assess the potential causes of one’s own emotional state and how those emotions affect his/her thoughts and actions. On an interpersonal level, by fully understanding other’s emotions and how these emotions may be affected by external stimuli, one can influence the moods of those around him/her. It also includes the ability to comprehend the meaning of these emotional messages and reason with them. This is the ability to identify the emotional messages from the gathered information. Being able to perceive emotions is complimented by the ability to understand them. Understanding EmotionsĮmotions contain information. ![]() This knowledge is key to individual success. From an internal point of view, being aware of one’s own emotions provides information about the current environment. This is important for interpersonal relationships as being able to ‘catch on’ to other people’s emotions is a key to working with them. The ability to decipher the visual and auditory cues people exhibit is the first stage in being able to better relate to them. Only 7% of the communication of our feelings and attitudes is done verbally, in other words, the remaining 93% is paralinguistic (the way the words are said) and body language (unconscious motor reactions especially facial expression) (Mehrabian, 1972). The ability to perceive emotions is the ability to accurately interpret the hints and clues, however blatant or subtle, that may define, exemplify or even project one’s own emotions or the emotions of others. A Closer Look At the Four Abilities Perceiving EmotionsĮvery one experiences emotion in varying degree. In the section below, we will explore both sides. An emotionally intelligent person has skills which benefit him/her directly (internal) and skills which benefit the people he/she interacts with (interpersonal). This model fails to capture the fact that emotional intelligence can manifest itself in two distinct ways: internally and inter-personally. Accurately perceive emotions in oneself and othersĪlthough the inkblot known as emotional Intelligence can be broken down into these four branches, it is difficult to explain all the skills represented.This model breaks down EI into possessing the ability to: Salovey created the Four Branch Model as a means to explain the four skills that adequately describe many areas of emotional intelligence. The Four Branch ModelĪfter further research reaped encouraging contributions, Mayer and Dr. This has long been debated with no consensus in sight. Although Goleman’s book was very influential, many skeptics refused this claim, highlighting the fact that there was insufficient research for his theories to hold up to scientific scrutiny. In 1995, Goleman, a science writer for the New York Times, got knowledge of the work of Salovey and Mayer and published the book Emotional Intelligence: Why it can matter more than IQ, in which the author argued that it was emotional intelligence, not intelligent quotient that guaranteed success. What began as an investigation into the relationship between cognitive thought and emotion turned into a discovery that would change the perception of the workplace environment. In 1990, Salovey and Mayer coined the term "Emotional Intelligence" (or EI), describing it as “a form of social intelligence that involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them, and to use this information to guide one’s thinking and action." This article analyzes the importance of EI in the workplace, looks at case studies in the engineering discipline, and studies the claim that EI is a bigger determinant of success than IQ. The ability to assess one’s emotions and their effect on others has a significant effect on the work environment and ultimately, team productivity. It is a relatively new area of psychological research which is gaining increasing importance in the hiring process because it is perceived as a good indicator of an employee’s ability to work in a team. Emotional Intelligence or EI is the term used to describe one’s ability to monitor, perceive and control one’s emotions as well as those of others. ![]()
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